Shipping policy

At Velroxa, we want shipping to be clear and simple. Below you will find information about order processing, delivery times, tracking, shipping costs, taxes and customs fees.

1. Order Processing Time

Orders are usually processed within 2–3 business days after payment is completed. When your order ships, you will receive a confirmation email with your tracking number.

Processing may take longer during public holidays, sales and promotions, peak seasons or periods of high order volume.

If you have not received a tracking number within 6 business days of payment, please contact us at Support@velroxa.com.

2. Estimated Delivery Time

After your order ships, delivery usually takes 6–12 business days (excluding weekends and public holidays). Personalized or custom-made items may need extra time.

3. Possible Shipping Delays

Delivery times are estimates and may be affected by events outside our control, such as:

  • Black Friday / Cyber Monday, Christmas and other major holidays
  • Sales and promotional periods
  • Severe weather
  • Carrier disruptions or customs clearance
  • Other unforeseen circumstances

During peak seasons or bad weather, transit may take an additional 3–7 business days.

4. Tracking Your Order

Once your package leaves our fulfillment center, we will email you a tracking number. Please allow up to 72 hours for tracking information to become active. A delay in tracking updates does not mean your package has stopped moving.

5. Shipping Costs

Shipping costs are calculated at checkout based on order value, package weight and size, destination and shipping method. Extra charges may apply for oversized or heavy items and remote delivery areas. The final shipping cost is shown at checkout before you pay.

6. Taxes, Duties & Customs Fees

Prices are shown in U.S. dollars (USD) and may not include taxes, import duties, customs fees or other charges set by your country. These charges (import duties, customs taxes, VAT/local taxes, clearance fees) are determined by local authorities and are the customer's responsibility. We do not cover or reimburse these fees and are not responsible for delays caused by customs inspections. Please contact your local customs office for more information before ordering.

7. Important Notes

  • Processing time and delivery time are separate.
  • Estimated delivery starts after your order has shipped.
  • Delivery dates are estimates and are not guaranteed.
  • Tracking may take up to 72 hours to become active.

Questions about your shipment? Contact us at Support@velroxa.com.