Privacy policy

Who We Are

Velroxa ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and share your personal information when you visit or purchase from https://sale.velroxa.com (the "Site" or "Service"). By using the Site, you agree to the practices described in this policy and in our Terms of Service.

Key Terms

  • Cookie: a small piece of data saved by your browser to identify it, provide analytics and remember preferences such as language or login.
  • Device: any internet-connected device (phone, tablet, computer) used to visit the Site.
  • IP address: the number assigned to your device when connected to the internet, which can indicate your approximate location.
  • Personal Data: any information that can identify you directly or indirectly.
  • Third-party service: partners such as payment processors, shipping carriers, analytics and advertising providers.

What Information We Collect

We collect information when you visit the Site, create an account, place an order, subscribe to our newsletter, take a survey or fill out a form, including:

  • Name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order and payment information (processed securely by our payment providers)
  • Device and browsing information (IP address, browser type, pages viewed)

How We Use Your Information

  • To process and deliver your orders
  • To provide customer service and respond to your requests
  • To personalize your experience and improve our Site
  • To run promotions, surveys and other features
  • To send order updates and, if you opt in, marketing emails
  • To detect and prevent fraud

Sharing Your Information

We share information with trusted service providers who help us run our business, such as our e-commerce platform (Shopify), payment processors, shipping carriers, email services, analytics and advertising partners. They may only use your information to provide services to us.

We may also share information if required by law, to protect our rights or the safety of others, or in connection with a merger, sale or transfer of our business. We do not sell your personal information.

Email Communications

If you subscribe, you agree to receive emails from us. You can unsubscribe at any time using the link at the bottom of each email. Email addresses provided only at checkout are used to send information about your order. We may use subscribed email addresses to show relevant ads on platforms such as Facebook.

Cookies & Remarketing

We use cookies to remember your preferences, keep your cart, analyze traffic and improve our Site. You can disable cookies in your browser settings, but some features may not work properly. We also use remarketing services, which means you may see our ads on other websites after visiting our Site. We never store personally identifiable information in cookies.

How Long We Keep Your Information

We keep your information only as long as needed to provide our services and comply with legal, tax and accounting obligations. After that, we delete or anonymize it.

How We Protect Your Information

We use reasonable security measures, including SSL encryption, to protect your information. Payment details are handled by secure payment gateways and are not stored on our servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information may be stored and processed in countries other than your own, which may have different data protection laws. By using the Site, you consent to such transfers to the extent permitted by law.

Your Rights

You may contact us to access, update or correct your personal information, change your communication preferences, or request deletion of your data. Depending on where you live (for example, the EU/UK or California), you may have additional rights under local law. We may need to verify your identity before processing your request. Some information may remain in backups for a limited time.

Links to Other Websites

Our Site may contain links to websites we do not control. This policy does not apply to those websites, and we are not responsible for their content or privacy practices.

Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect their personal data. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Continued use of the Site means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the United States, without regard to conflict-of-law rules.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Support@velroxa.com.